Politica di Ritorno
RETURN POLICY
Introduction Our return policy is designed to ensure your satisfaction with our products. If you are not satisfied with your purchase, please read our return policy below.
RETURNS
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Timing: You have 14 days from the date of purchase to return your item.
PROCESS
- CONTACT US: Send us an email at ecommerce@hertzsrl.it to start the return process.
- SHIP THE ITEM: Once the return has been approved, send your item to: Hertz Srl via Tonale, 32 24061 Albano S.Alessandro (Bergamo)
- REFUND: After we receive and inspect your returned item, we will notify you whether your refund is approved or denied. If approved, a credit will automatically be applied to your original method of payment.
- NON-RETURNABLE ITEMS
- Gift cards
- Downloadable software
- Some items for health and personal care
REPLACEMENTS We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at ecommerce@hertzsrl.it
SHIPPING COSTS You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
CONTACT US For more information on our return policy, contact us at: Hertz Srl via Tonale, 32 24061 Albano S.Alessandro (Bergamo) Email: ecommerce@hertzsrl.it