Return policy
RETURN POLICY
Introduction: Our return policy is designed to ensure your satisfaction with our products. If you are not satisfied with your purchase, please read our return policy below.
RETURNS
- Eligibility: To be eligible for a return, your item must be unused and in the same condition as received. It must also be in its original packaging.
- Return Policy: You have 14 days from the date of purchase to return your item.
PROCESS
- CONTACT US: Email us at ecommerce@hertzsrl.it to initiate the return process.
- SHIP THE ITEM: Once the return has been approved, send your item to: Hertz Srl via Tonale, 32 24061 Albano S.Alessandro (Bergamo)
- REFUND: After we receive and inspect your returned item, we'll notify you whether your refund has been approved or denied. If approved, a credit will automatically be applied to your original payment method.
- NON-RETURNABLE ITEMS
- Made-to-order products (products available in 7-10 working days or more)
- Gift cards
- Downloadable software
- Some health and personal care items
REPLACEMENTS: We only replace defective or damaged items. If you need an exchange, please email us at ecommerce@hertzsrl.it.
SHIPPING COSTS: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
CONTACT US For more information on our return policy, please contact us at: Hertz Srl via Tonale, 32 24061 Albano S.Alessandro (Bergamo) Email: ecommerce@hertzsrl.it